Frequently Asked QuestionsHeygo

To create a Heygo account you need a valid email address and mobile number. Download the app for your iOS or Android device and sign up with your mobile number. You may use an international number as long as the number is active to receive SMS. To make sure it’s your real number, we’ll send you a verification code via SMS which you need to enter to sign up. If the SMS with the code does not arrive, you can request a call from the same screen. Once your number is verified, you’re ready to use Heygo! Alternatively, if you're comfortable with linking your Facebook profile to your Heygo account, you can sign up via Facebook. The app will redirect you to a Facebook page where the email and password are required to authorize Heygo usage. During the sign-up process, we ask you for your email address. We need your email address for instances where you may have forgotten your password and need to receive instructions via email on how to reset it. We also send you detailed ride receipts via email. You can also create an account on the web at www.Heygo.com.

You’ll earn points on every Heygo ride you take. No sign up required! The number of points you earn depends on the cost of the ride. You’ll earn points on all rides paid by cash, card, or invoice. You won’t earn points on rides taken using a Package or Heygo Credit, but you will earn points for topping up your Wallet with credit (excluding Fawry top ups in Egypt). Points are awarded based on the actual spend on Heygo. Unpaid or free rides will not earn you points.

In the Heygo Pay section, press on Add Card which will lead you to a simple form, simply enter these details and press Save. For some cards, you will be re-directed to enter an OTP sent to your mobile number associated with the card and your card will be added upon successful authentication. Heygo may charge you a small amount to verify your card that will automatically be refunded to your card.

Becoming a captain is a simple three step process. First you will need to register with Heygo by completing the captain form available on the website. After reviewing your application, we will invite you for a training session. Once the training is complete, you can start riding with us.

We do our best to provide you with all the help you may need in our FAQs. If you need to get in touch with us, you can go to the app Menu > Get help.